Microsoft IMAP Service Not Started
On the Архива box, drop to the command prompt and type:
telnet exchange.company.com 143
If no response, it could mean that IMAP service is not started.
Resolution: Start the Microsoft IMAP Service from the Windows Services applet. To accomplish this, on the Exchange server, click Windows Start menu, Run, type "services.msc". Locate and start the Microsoft IMAP Service.
Firewall / Networking Issue
There is a firewall or networking issue blocking the communications between Архива and Exchange on port 143.
On the Архива box, drop to the command prompt and type:
telnet exchange.company.com 143
If no response, it could mean there is a networking issue or firewall blocking the communications.
Resolution: Check the firewall settings to ensure that communication on port 143 is allowed.
No Such Login Method
When testing the Journal Account Connection, the error "No Such Login Method" is outputted.
Resolution: Configure the Microsoft Exchange IMAP server to accept the integrated authentication method. In Exchange 2007, the IMAP server settings are accessible from the Exchange Management Console in Server Configuration > Client Access > IMAP4 > Properties -> Authenticaton tab.
See here for instructions on how to configure IMAP on Exchange 2007: http://www.msexchange.org/articles_tutorials/exchange-server-2007/mobility-client-access/using-pop3-imap4-access-exchange-2007-part1.html
Journal Account Problems
In Active Directory, ensure that the journal user account is:
- not disabled
- password has not expired
- force password change is off
Journal Account Full (>20,000 emails)
If they are too many messages (>20,000) in the journal account, Exchange may not be able to cope with the load and may be unable to respond to Архива's IMAP client. The only solution here is to create and configure a new journal account. Use Архива's import feature to import mails from the old journal account.
Connection Mode Incorrect
Ensure that Архива is configured to connect to the Microsoft IMAP Service using a supported connection mode (e.g. plaintext, TLS, no TLS). The connection modes must match on both sides.