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Corrupted Index


The emails are not deleted from disk, the index is corrupted.

Resolution: Reindex all your volumes


In Journal Account


Архива ran out of diskspace. As such it marked the missing emails as unread. They may be sitting in the journal account

Resolution: Use a mail client such as Outlook / Mozilla Thunderbird to login to the Journal mailbox via IMAP. Mark any emails in there as unread.


Bad Encryption Parameters


The emails are present but they are encrypted using a different encryption key

Resolution: In this case, you need to use the reencrypt utility to normalize all volumes to use the same encryption key.


Bad Retention Rule

 

There is retention rule enabled that caused the emails to be deleted.

Resolution: Perform an Audit Search to see if the emails in question were deleted by the retention rule


Explicit Deletion


The emails were explicitly deleted by a user in the search interface

Resolution: Perform an Audit Search to see if the emails in question were deleted by a user


File System Delete


The emails were physically deleted from the file system (outside of Архива)

Resolution:Not much we can do here.

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